Assignment 2 Example | Topics and Well Written Essays - 1250 words

2 - Assignment Example In this regard, the moral dilemma makes many businesses stagnate when it comes to development and intended expansion (Render et al., 2011). However, for Fran’s Fries the challenge posed is the need to hire additional pair of hands or not having to hire any. This is because the business has not yet established its customer capacity hence creating the problem. In this regard, this report will zone in on the steps that Fran’s Fries should take in ascertaining whether to hire the two nieces considering that it is a new eatery. This shall be through the use of the quality control theory and the statistical control process. Total quality management In a business setting, quality service is the lasting gesture that clients experience within the execution of service in a business. It is the trait that attracts and sustains a business’ client base that makes it stand out from its competitors. In essence, quality is the degree to which customer satisfaction becomes the mot ivating factor rather the profits that a business may achieve. Subsequently, total quality management becomes an integral part of business operations that entail details the entire chain from the supplier right to the consumer. Ideally, the management of quality focuses entirely on the business’ commitment in ensuring that the products and the services rolled out exceed consumer perception (603). This commitment runs across the whole business or company hence not specified to one department of the organization. Therefore, it is essential for any business set up to ascertain ways in which it may offer quality services and products to its customers. For Fran’s case, it would be beneficial to hire the nieces in order to minimize the loss of customers because of having to stand in a queue for long before accessing her products. This means that her products are of quality because of the high demand associated to the product. However, establishing that she has low clientele would mean that she would not have to hire her nieces despite the fact that she would want to help them out by employing them. On the other hand, having a low number of customers would also mean that she would have to improve on the quality of her products so as to attract more customers. Statistical process control Ideally, the achievement of quality attributes to the standard set either by the organization offering products or services or an externally related overall governing organization. In this regard, the statistical process helps in the establishing of standards in order to measure, change, and monitor challenges facing a business. The effective achievement of this process would be during the initial stages of production. For instance, this process may apply for Fran’s Fries when preparing the food for sale to its display. This helps in making correct changes to the products on offer to ensure that they provide quality. It involves the taking of samples produced and ascertaining whether they meet to up to the required set standards. Further, the process invokes the use of control charts that are in the form of graphs that portray the highest and the lowest levels intended for the control process. Their application involves the application of prior data that portray initial performance. In Fran’s case, the older niece past work performance may be useful in establishing whether she is a suitable